1. Introduction

This service is operated by Hove Software Pty Ltd under the product name Vorqali.Hove Software Pty Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our quoting and workflow software service.

By using Vorqali, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

2. Information We Collect

2.1 Information You Provide

Account information (name, email address, phone number)
Business information (business name, ABN, address)
Client data you enter into the system (names, contact details, job details)
Quote and invoice content
Communication preferences

2.2 Information Collected Automatically

Device information (browser type, operating system)
Usage data (pages visited, features used, time spent)
IP address and approximate location
Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our service
Send quotes and follow-up communications on your behalf
Process payments and manage subscriptions
Send you service-related communications
Respond to your enquiries and provide customer support
Improve and personalise our service
Analyse usage patterns and trends
Detect and prevent fraud or abuse

4. SMS and Email Communications

When you use our follow-up features, we send SMS and email communications to your clients on your behalf. These communications:

Are sent using your business identity
Include opt-out instructions for recipients
Are logged for your records and analytics
Comply with Australian spam and telemarketing regulations

5. Data Sharing and Disclosure

We may share your information with:

Service providers: Third parties that help us operate our service (hosting, payments, SMS delivery)
Legal requirements: When required by law or to protect our rights
Business transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

Encryption of data in transit and at rest
Secure authentication mechanisms
Regular security assessments
Access controls and audit logging

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You can request deletion of your data at any time. Some data may be retained for legal or business purposes (e.g., financial records for tax compliance).

8. Your Rights

Under Australian privacy law, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your data
Object to processing of your data
Export your data in a portable format

9. Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and analyse how our service is used. You can control cookie settings through your browser, though some features may not work properly without cookies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through a notice on our service. Your continued use of the service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Hove Software Pty Ltd (trading as Vorqali)
Email: privacy@vorqali.com.au
Website: https://vorqali.com.au